Handmade Luxuries For Your Doggo ♡ Shop Our Range Of Harnesses, Collars & Leads - PROCESSING TIME IS CURRENTLY 10-14 BUSINESS DAYS!

Store Policies

By agreeing to our store's policies and processing times, you acknowledge that you have read and understand the following information: 
CURRENT PROCESSING TIME: 10-14 BUSINESS DAYS (2-3 WEEKS)
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 As all of our products are handmade to order (unless specified it is a pre-made item), please take into consideration our current processing times before your order is dispatched. 

PLEASE NOTE: We are located in Regional NSW, therefore most parcels need to allow an extra 1-2 business days before they arrive at major sorting facilities. 

 

RETURNS AND EXCHANGES

As Buddie & Co is soley handmade to order, unfortunately we have a strict no returns or exchanges policy. 
 
If you are unsure of sizing, please contact us through email - hello@buddieandco.com or DM us on Instagram @buddieandco.
 
We do not offer a refund or exchange if you have changed your mind about your order or purchased the incorrect size.
Please note the following exceptions to our return and exchange policy:
- You have received a faulty product.
- You have received an incorrect size/product to what you have ordered.
 
We require you contact us with 3 days of receiving your product, and email details to hello@buddieandco.com.